Hauck Heat Treatment Letchworth honors best CSIP project Continual Sustainable Improvement Project

14 Jan, 2016

During the year it became apparent that customers required faster technical response to both New and Existing work where the material had not responded to processing as expected.

Mick Killcullen, Giles Woodland and Stewart Griffiths met daily under the banner ‘Material Review Board’ MRB to discuss customer issues. They quickly devised a system using Share Point which enabled the ability to record not only the issue but its resolution and efficiently communicate internal and externally to customers. Reducing the delay in getting problems fixed.